"I
work in a decent sized, local, indie bookstore. It’s a great job 99% of
the time and a lot of our customers are pretty neat people. Any who,
middle of the day this little old lady comes up. She’s lovably kooky.
She effuses how much she loves the store and how she wishes she could
spend more time in it but her husband is waiting in the car 'OH! I
BETTER BUY HIM SOME CHOCOLATE!' She piles a bunch
of art supplies on the counter and then stops and tells me how my bangs
are beautiful and remind her of the ocean ('Wooooosh' she says, making a
wave gesture with her hand. Ok. I think to myself. Awesomely happy,
weird little old ladies are my favorite kind of customer. They’re
thrilled about everything and they’re comfortably bananas. I can have a
good time with this one. So we chat and it’s nice.
Then this
kid, who’s been up my counter a few times to gather his school
textbooks, comes up in line behind her (we’re connected to a major
university in the city so we have a lot of harried students pass
through). She turns around to him and, out of nowhere, demands that he
put his textbooks on the counter. He’s confused but she explains that
she’s going to buy his textbooks.
He goes sheetrock white. He
refuses and adamantly insists that she can’t do that. It’s like, $400
worth of textbooks. She, this tiny old woman, boldly takes them out of
his hands, throws them on the counter and turns to me with an intense
stare and tells me to put them on her bill. The kid at this point is
practically in tears. He’s confused and shocked and grateful. Then she
turns to him and says 'you need chocolate.' She starts grabbing handfuls
of chocolates and putting them in her pile.
He keeps asking
her 'why are you doing this?' She responds 'Do you like Harry Potter?'
and throws a copy of the new Cursed Child on the pile too.
Finally she’s done and I ring her up for a crazy amount of money. She
pays and asks me to please give the kid a few bags for his stuff. While
I’m bagging up her merchandise the kid hugs her. We’re both telling her
how amazing she is and what an awesome thing she’s done. She turns to
both of us and says probably one of the most profound, unscripted things
I’ve ever had someone say:
'It’s important to be kind. You
can’t know all the times that you’ve hurt people in tiny, significant
ways. It’s easy to be cruel without meaning to be. There’s nothing you
can do about that. But you can choose to be kind. Be kind.'
The
kid thanks her again and leaves. I tell her again how awesome she is.
She’s staring out the door after him and says to me: 'My son is a
homeless meth addict. I don’t know what I did. I see that boy and I see
the man my son could have been if someone had chosen to be kind to him
at just the right time.'
I’ve bagged up all her stuff and at
this point am super awkward and feel like I should say something but I
don’t know what. Then she turns to me and says: 'I wish I could have
bangs like that but my darn hair is just too curly.' And leaves. And
that is the story of the best customer I’ve ever had. Be kind to
somebody today."